14 Communication Strategies to Use When Having Hard Conversations!

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Written By Cori Hildebrandt, MA, LPC WI, LPCC MN

As human beings, we are motivated by our needs. Sometimes our needs are in conflict with the needs of others. Conflict resolution and communication skills are things we can learn and develop. We have all been there! Knowing we need to have a hard conversation with someone. Here are 14 strategies to support you in leaning into hard conversations and communicating in a way to get the best outcome. Watch this video to hear an example of how to use these 14 strategies.

1. Prepare

2. Be Clear on Your Purpose and the Outcome You Are Hoping For

3. Ask Permission

4. Schedule It

5. Rehearse

6. Bring Notes

7. Calm Your Body

8. Set Boundaries

9. Use the Sandwich Technique: Open with a connecting statement, put the tough stuff in the middle, and close with another connecting statement.

10. Use I Statements, Avoid Saying YOU

11. If Challenged, Repeat Calmly

12. Make a Request

13. Make a Mistake? Repair!

14. Reach Out for Support or Coaching!

Coriander Living Collective is here to support you in having hard conversations either through individual therapy, conflict consulting, or communication coaching. Reach out! 

Cori Hildebrandt, MA, LPC WI, LPCC MN
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